Shipping & Returns
Shipping your package
Packages are generally shipped within 2 days of receiving payment and are shipped via the shipping method you have chosen. If you want to change your shipping method, contact us as soon as possible. In cases of heavy workload, your order may take up to 4 working days or more to leave us.
A. Deliveries to Businesses
Our company makes deliveries to companies in the following ways:
- Delivery by Own Means
- Shipping Companies
- Couriers
- Collection from one of our stores
Details of the operation of the shipping methods are described below:
- Orders with a total value over € 50
- If you are a business in Athens (appx 20-25km from our warehouse), we deliver with our own means free of charge.
- If you are a business outside Athens, we deliver with our own means free of charge to the transport company of your choice (within Athens).
ATTENTION: The shipping fee from Athens to you is chargeable to you by the transport company directly.
- Orders with a total value over € 25 and up to € 50
- We deliver within Athens (appx 20-25km from our warehouse) with our own transport vehicles with a charge of €5 + VAT
- For delivery to destinations outside Athens, we deliver to the transport company of your choice (in transport within Athens) with a charge of €5 + VAT.
ATTENTION: The shipping fee from Athens to you is chargeable to you by the transport company directly. This service is very efficient for small value orders with bulky products that are expensive to send by courier
Orders under € 25 euros
o by courier (at your own expense) or
o in person pick up from our store or partner stores regardless of location.
Shipping costs include shipping and packaging costs as well as postage costs. Shipping costs vary depending on the total weight of the shipment. We advise you to group your products in one order. We can try to group two separate orders if you notify us and if there is time to do it. If not shipping costs will apply to each of them.
B. Deliveries to Individuals
Our company makes deliveries to individuals in the following ways:
- Courier (2)
- Transport Company (1)
- Collection from a store
(1) Some goods like polyester dummies and non collapsible boxes do not have a large value but have a large volume so it makes them very expensive to transport by courier. So our company offers the possibility of transferring your shipment to a transport company in order to reduce the cost of transport for you. This is done for shipments with a receipt value over € 50 for free.
For receipts worth over € 25 and up to € 50 we can deliver to a shipping company with a charge of €5 + VAT.
For receipts less than € 25 the shipment can be done only by courier or pickup from our store after consulting with us.
ATTENTION: The shipping fee from Athens to you is chargeable to you by the transport company directly. We only transfer your order with our own vehicles until the shipping company that we will agree together on.
Special Terms that interest you a lot!
- When your order contains fragile decorations, it is not advisable to send by Courier but only by a transport company. Note that the previous rules regarding the order amount, etc still apply in this case. The reason is that there is a high risk of damage as no courier service can transport such goods with the necessary care. If you nevertheless choose courier transfer, our company DOES NOT BEAR ANY RESPONSIBILITY.
- Edible items cannot be returned for public hygiene reasons unless it is a problematic product or incorrect packaging on our part.
- Our boxes are always suitable for the items they contain and we make sure that your products are always packaged and protected in the best possible way. Nevertheless, problems are sometimes created mainly due to the general quality of the Greek transport services.
- If you do not enter your address correctly, it is most likely that the system will charge you extra remote area fee because it will not be able to find your area and when it cannot, it charges the fee for remote areas which is+ €1 +VAT (Applies only to Speedex courier). Please make sure you ALWAYS enter your address correctly, in full and in detail. If not possible its better to call us (+30 2120 00 2120 - normal land line chanrge)
(2) Free shipping: Our company offers free courier shipping for invoices and receipts with an amount greater than or equal to 100 euros and up to the value of the first 5 kilos. The extra kilos are normally charged to the customer according to the pricing policy of the extra kilos as shown from the following paragraph.
TRANSPORT OFFER February 2020: Due to COVID-19 pandemic and since February 2020, we have changed the minimum order amount over which the transport is free to €25 (including VAT), back from the normal amount mentioned above for free shipping to help you stay at home. Thus, for orders larger than €25 and for only for the first 5 kilos of your order, the shipping is free and then charged as described per courier from 5.01 kilos and up. The weight calculation step is 1k. so for example if your order is 5.01 kg it would count as 6kg and so on.
TRANSPORT OFFER February 2022: Due to increases across the board on many products and services we are changing the minimum order for free shipping from €25 to €30 euro order total.
- IMPORTANT: If your order is between € 25 and € 30 and you receive the offer of free shipping and one of the items you ordered was not available, there will be no refunds but only a choice of purchasing a replacement item. The final payment amount must always be over €30 for you to receive the offer.
- Some items with large volume and low value are excluded from the free transport offer as their value cannot cover the value of the transport. Examples of these products include but not limited to larger styrofoam dummies, round plastic transparent boxes that do not collapse like the SKUs starting from PB-R- and other items that we reserve the right to withdraw from the free transport offer, per case, because their transport cost is unfavorably high for us. As we cannot exclude them automatically from our website system at this time, unless you have read these terms, you will not be notified until after after you have put in your order when we call you for confirmation or information. You may of course cancel your order at that time and receive a refund.
(2) The courier charges are charged automatically by the system based on the combination of volumetric and actual weight of your order. We have tried to be as accurate as possible, however due to the many types and possible combinations of these, there can sometimes be differences between what we would charge if we did it manually and with the result that the system will display. If you do not agree with the amount that the system automatically charges you, you can choose another method of transfer instead of Courier (eg Receipt from the Store) and payment via bank and indicate in the comments that we should contact you for the transfer amount or contact us the next day after sending your order to arrange it.
The charges depending on the courier have as follows:
Speedex Courier
Based on the transport offer due to COVID-19:
A. For orders with a total under €30 (including VAT)
- From 0 - 3kg: €2.6 +VAT
- From 3.01 - 5kg: €4 +VAT
- From 5.01 - 8kg: €6.7 +VAT
- From 8.01 - 16kg: €12.7 +VAT
- Every extra kilo after the 16th kg: €1+VAT
- Remote areas as they are defined by the courier (see details below) are charged €1+ VAT in addition per shipment regardless of weight.
- Saturday delivery is charged with an additional €2.5 + VAT
- Delivery at a specific time is charged with an additional €3 + VAT
- Cash On Delivery (COD) is an additional € 1.7 + VAT if chosen as a payment method (Not available outside Greece).
B. For orders with a total over €30 (including VAT)
Zero charge up to the first 5 kilos and then as per the table below:
- From 0.01 - 3kg in addition to the first 5kg (total weight from 5,01-8kg): €3 +VAT
- From 3.01 - 11g in addition to the first 5kg (total weight from 8,01-16kg): €5.5 +VAT
- Every extra kilo after the 16th total kg: €1+VAT
- Remote areas as they are defined by the courier (see details below) are charged €1+ VAT in addition per shipment regardless of weight.
- Saturday delivery is charged with an additional €2.5 + VAT
- Delivery at a specific time is charged with an additional €3 + VAT
- Cash On Delivery (COD) is an additional € 1.7 + VAT if chosen as a payment method (Not available outside Greece).
__________________________________________
ELTA Courier
Based on the transport offer due to COVID-19:
A. For orders under €30 final (including VAT)
- From 0 to 3k: € 2.55 +VAT
- From 3, 01 to 5k: € 3.5 +VAT
- From 5.01 to 10k: € 4.5 +VAT
- From 10.01 to 30k: € 16 +VAT
- Every extra kilo over 30,01 kg: € 0.9 +VAT
- Saturday delivery is charged with an additional €2 + VAT
- Cash On Delivery (COD) is an additional € 1.7 + VAT if chosen as a payment method.
B. For orders with a total over €30 (including VAT)
Zero charge up to the first 5 kilos and then as per the table below:
- 0.01 - 5kg in addition to the first 5kg (total weight from 5,01-10kg): €3.8 VAT
- 10.01 - 25kg in addition to the first 5kg (total weight from 10,01-30kg): €12 +VAT
- Every 1 kg over 30kg: €0.9 +VAT per kg
- Saturday delivery is charged with an additional €2 + VAT
- Cash On Delivery (COD) is an additional € 1.7 + VAT if chosen as a payment method.
__________________________________________
Details/Information for Remote areas charges
ELTA
The remote areas are NOT charged with extra shipping charge
Speedex
• These charges are set automatically by the system based on your area and PC and are + €1 + VAT flat fee.
In case of free shipping, if your location is in a remote area this extra charge will apply regardless, in case you have chosen Speedex as your courier.
If you do not wish to be charged for the inaccessible area with Speedex, you can ask in the comments to pick up at the nearest Speedex Courier store. To see if your area is inaccessible you can search for it from the following link or call us to inform you about it: http://www.speedex.gr/content.asp?id=55 Write your area on the speedex website and see from the following options if your area is Inside or Inaccessible.
- Ε.Π. means Within City so normal charge while
- Α.Π. & Δ.Π. means that there the remote are charge of € 2.5 + VAT will be set.
__________________________________________
ATTENTION:
- ALWAYS open your parcels in the presence of the courier / transport company, as the courier companies do not accept a problem and do not compensate you if the parcel is not opened in front of them. This condition is inviolable for the proper and fair management of returns. This condition applies to all shipments regardless of the mode of transport. If you do not check your shipment upon receipt you take responsibility that the delivered item is in good condition.
- When your order contains custom decorations, it is not possible to cancel it and return the deposit.
Returns Policy
Product returns are allowed according to the following terms and conditions.
You must open your package in the presence of the Courier / Transportation person BEFORE signing his receipt. From the moment you sign the receipt of the package, it ceases to be the responsibility of us or our partner Courier.
If you open the package in the presence of Courier / Transport and the content is damaged or partially damaged you MUST NOT RECEIVE your package and contact us as soon as possible.
If you receive but still wish to return some item because you do not wish to keep it or you made a mistake, then:
• The item must not be edible. Edible items are NOT returned for public hygiene reasons, except in cases of packaging error or defective product.
• The item must be in its original packaging which must be in perfect condition.
If it is a courier or transport:
• Contact us for a refund. We arrange the transfer which we charge to you and you pay it to the Courier who will receive the package or through a bank.
• You pay the Product change fee (5 euros + VAT)
For a return from our store there is no charge.
The rest of the process has as follows:
• We examine the product when it reaches us.
• If it is in the right condition we will refund your money minus any charges or exchange it with other products of your choice.
For various items such as copiers, printers, mixers, etc. which we resell, the item is covered by its warranty in accordance with the policy of each dealership. We can if you wish to mediate in the process with the dealership free of charge but our responsibility does not change regarding the warranty of the machine for which the respective dealership is solely responsible.