Terms and conditions of use For cakedeco.gr Domain


General Terms

- Once we confirm an order which contains workshop items, it is often not possible to cancel it and refund a deposit due to the custom made product order.

- Cake Deco or its affiliates are not responsible for any typographical errors in units or prices in any printed or electronic form of communication and reserves the right to change prices and availability of items whenever it wishes and without prior notice. The company is not liable to customers / users for any damages that may arise from the execution or not of their order (and do not fall under the cases of paragraph Returns of Products). Also, the time of delivery of the goods in cases of force majeure is reserved.

- Our online store provides the Content (eg information, names, pictures, illustrations), products and services available through the site "as they are". Sometimes the products or the packaging maybe different from those pictured due to an older photo.  In no event will Cake Deco's online store be liable for any legal or civil and / or criminal claims or for any damages (positive, special or incidental, which are indicative, not limitation, dissociative and / or cumulative, loss of profits , data, lost profits, financial satisfaction, etc.) by visitors of the website or third parties due to the operation or not and / or the use of the website and / or inability to provide services and / or information made available by this being and / and / or any unauthorized third party interventions to products and / or services or information available through it.


Payment Terms and Information

Payments



• Wholesale Customers: Purchases are made with a 100% deposit on your order unless a special credit agreement has been arragned with us.

• Retail Clients: Purchases must be fully paid before your order is sent.



Payment methods

You can pay by depositing cash to one of the following accounts OR via Paypal to operations@cakedeco.gr OR by credit or debit card via Winbank payments from our website or via our POS in our physical store:




Cooperating banks



Bank 1: National Bank
Account No.: 181 001 65432
IBAN: GR5301 1018 100000 1810 0165 432

BIC: ETHNGRAA
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Bank 2: Piraeus Bank
Account No.:  5176-077857-426
IBAN: GR5201 7217 6000 5176 077857 426

BIC: ABGRGRAA
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Bank 3: Alpha Bank

Account No.: 154002320015900
IBAN: GR5601401540154002320015900

BIC: CRBAGRAA
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Bank 4: Eurobank

Account No.: 0026.0175.43.0200875308
IBAN: GR2602601750000430200875308
BIC: ERBKGRAA
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ATTENTION: if you are located in Greece, for physical bank transfers or electronic payments (other than cards), please only pay from the same bank (Simple intrabank Transfer) and not a 3rd bank (Interbank Wire Transfer) as an extra financial handling surcharge of €4 will be applied to your total in the case of interbank transfer.
For example transfer from Piraeus Bank to Piraeus Bank or from National Bank to National Bank without a charge. If you wish to choose a 3rd party bank to transfer funds to one of our banks, you will be charged the corresponding costs in your total. For international purchases please use Paypal where possible and pay through a bank when necessary only. Please communicate with us beforehand.
To avoid paying the financial handling surcharge, you can select the OUR option on the wire transfer where your account is charged for interbank money transfer.


Intellectual property rights

Our online store is the Snezana Jovanovic 'Cake Deco' official online store. All its content, including images, graphics, photographs, designs, texts, services and products are its intellectual property and are protected by the relevant provisions of European law and international conventions as well as by the law of the countries in which it operates. Any copying, distribution, transfer, processing, resale, creation of derivative work or misleading the public regarding the actual provider of the Website Content is prohibited. Any reproduction, re-issue, upload, communication, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only upon prior written permission from our online store or any other copyright holder. The names, images, logos and distinctive features of our online store or third parties and their products or services are trademarks of our e-shop or third parties protected by applicable trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

User Liability

Users agree, that they will make a legitimate and appropriate use of our online store. Therefore, users, by way of example but not limited to, agree not to use our online store for:

1. sending, posting, sending by e-mail or otherwise transmitting any Content that is inconsistent with the law as well as fair and honest practices, harassing in any way the privacy and the personal and social rights of third parties, is illegal, harmful, libelous, defamatory, vulgar, obscene, libelous is a violation of someone else's privacy, shows empathy, or expresses racial, national or other discrimination,
2. causing harm to anyone especially to minors in any way,
3. sending, publishing, sending by e-mail or otherwise transmitting any Content for which users have no right to broadcast under law or contractual or management (such as inside information, proprietary and confidential information obtained or disclosed as part of industrial relations or covered by confidentiality agreements),
4. Send, post, email or otherwise transmit any Content that violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties,
5. mislead anyone with regard to the origin of the content of our online store in any way damaging the reputation of Snezana Jovanovic 'Cake Deco' or third parties, to prevent any user from accessing our online store.
6. Install and promote in any way any kind of unsolicited or unauthorized advertising or unsolicited spam, chain letters, pyramid schemes and any other form of unwanted content promotion,
7. Sending, publishing, sending by e-mail or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, cause damage, destroy or operate the equipment any software or computer hardware,
8. Deliberate or unintentional violation of applicable laws or regulations,
9. Harassment of third parties in any way,
10. Collection or storage of personal data about other users In any case of use, unlawful or contrary to these Terms, users are obliged to indemnify Snezana Jovanovic 'Cake Deco' for any positive and consequential damages.

Website Availability

Snezana Jovanovic 'Cake Deco' makes reasonable efforts to maintain and make available its online store. Users nevertheless agree that Snezana Jovanovic 'Cake Deco' is entitled to modify and / or temporarily or permanently discontinue all or part of it with and / or without notice to users, as availability may be affected by the equipment of the users, other communications networks, the large number of people trying to use the e-shop at the same time or other causes. Snezana Jovanovic 'Cake Deco' therefore bears no responsibility for any kind of damage (positive, repayable, negligent, inconvenient or otherwise), resulting from the inability of the user to access it, the termination of all or part of it , delay, non-delivery, interruption or poor quality of service or loss of content, the existence of any kind of mistakes. In any case, Snezana Jovanovic 'Cake Deco' reserves the right at any time to temporarily or permanently discontinue the operation of all or part of its online store for maintenance or upgrading purposes or for any reason whatsoever. Although Snezana Jovanovic 'Cake Deco' is making every effort to protect her e-shop from digital sons, she can not guarantee she will never be infected with viruses. Therefore, each user must take care of their own protection (using antivirus, virus scanner or other protection systems) before using the online store or storing information, software or content on their computer.

 

Registration

Transactions on our online store are made by our website registered users that have completed an online registration form. Upon signing up, the visitor / user states that his details are accurate and true and accepts that should Snezana Jovanovic 'Cake Deco', find that the information provided has not been true, they may invalidate their registration.
During the registration process on the website, the user defines and submits his own personal  credentials, ie his/her user name (its your email), and his/her personal password according to the instructions given for the codes valid on completion of the registration, the visitor / user automatically acquires the possibility of online purchases from the online store*.
The user is solely responsible for the e-mail address he declares for which he declares his personal, true and under his sole and exclusive control. Snezana Jovanovic 'Cake Deco' is not responsible for any damages to the visitor / user from any third party access to his e-mail. Snezana Jovanovic 'Cake Deco' reserves the right to ask the visitor / user for further documentation to confirm that he or she is the legal owner of the e-mail address declared by him / her or is authorized to use it by his / her lawful owner. If the visitor / user refuses to send the required documents or Snezana Jovanovic 'Cake Deco' finds that the user is not the legitimate owner of the email address, Snezana Jovanovic 'Cake Deco' reserves the right to delete it from the website.
After you create your account, you can delete it by requesting so from our Customer Service on local phones.


*Corporate customers

You can subscribe as corporate customers to receive invoices instead of sales receipts so that you can add to your expenses and benefit from our professional pricelist. The companies types that are entitled to a corporate account are companies with a purpose of selling, distributing, creating, serving, storing of confectionary products in general. Examples include but are not limited to: patisseries, cafes, ice cream, catering, super markets, event events and related activities.
To register as a corporate client, select Company/Corporate Account from the top of our website and fill in the corresponding form.
Your registration as a company account is made as per your statement. Our company checks your company's public information based on the tax ID you provide and may ask you to confirm several details before proceeding to activate your account. The company account activation process can take between 1 and 60 hours depending on the period. Our company is not responsible for any problems that might cause other businesses to delay the activation of a company account. Your application may be rejected as per the above guidelines and your account is created as a retail account. 

Using Access Passwords

Transactions in the online store can only be made using the Personal Passwords (email & password) obtained when registering on the website. These codes are strictly personal to each visitor / user and must not be disclosed to any third party.

Users are responsible for all transactions carried out under Personal Access Codes and are required to immediately notify Snezana Jovanovic 'Cake Deco' or its local agents for any unauthorized use that have been may be made with them and for any potential security breach. These data are not disclosed by Snezana Jovanovic 'Cake Deco' to third parties. Snezana Jovanovic 'Cake Deco' is not responsible for any damages that may result to users from the unauthorized or unlawful use of Personal Passwords by third parties due to leakage or for any other reason and reserves the right to claim damages from the user, in the event that he suffers any kind of damage from the unauthorized or illegal use of Personal Passwords. Snezana Jovanovic 'Cake Deco' is entitled at any time to terminate the provision of these services to the user and to refuse any current or future use of the online store in the event of a violation of the Terms of Use.

Security

Please read the related info on Transaction Security here and here

Privacy

Please read our Data Privacy Policy here

Products

The user will be informed about the availability of the products either by telephone contact with us or by e-mail or by similar visual indications on his/her screen wherever possible. Product offers that appear in the online store always apply until the relative stock as defined each time is exhausted. Products or packaging maybe a bit different than advertised in the photos as companies change their packaging or products and sometimes we cannot keep up with the photos updating.

 

Product Returns

A. Refund of products by Snezana Jovanovic 'Cake Deco' can be made in the following cases:

1. In all cases where products were sold wrongly and at fault of Snezana Jovanovic 'Cake Deco' or local affiliates (mistakes in ordering, invoicing, shipping, etc. In this case, the customer MUST NOT accept the shipment of the product or return it the same or the next business day from the day of delivery. The products must be returned unopened, seals unbroken and in excellent condition, with their original packaging undamaged. Products themselves must be in excellent condition.
2. In all cases where Snezana Jovanovic 'Cake Deco' or its local partners were responsible for selling poor quality products (Poor packing, problems due to production defects etc.). In this case, the customer must not accept the shipment of the product from the onset or return it the same or the next business day from the day of delivery and contact Snezana Jovanovic's 'Cake Deco' online store or local dealer as soon as possible. In addition, if the customer does not return the product then he will not be sent a replacement product and the customer will have to place a new order / purchase.
B. Product returns with customer charge
Customer returns can also be made for cases where the customer changed their mind for any reason other than the above and no longer wishes to purchase a product. You can return such products and pay the shipping cost after consuting  with our staff and re allowed to do so. WE will not accept ANY returns where we have not been consulted first and you will incur the cost of shipping to us and back to you. A product returned should be in perfect condition along with all the documents that accompanied the product as per the description above. If the customer is unsatisfied for personal reasons on the same day that the product is delivered (eg device appearance, color, etc.), he / she will be able to replace it if they:

a. Communicate the same day with the online store.

b. They have not used the product.

c. They have not lost any of the documents.

d. They choose another product that has the same or higher cost than the product you want to replace and pay the difference or choose to have your money back.

e. The product is not edible.

f. Pay a fee of Eur5

In no other case, replacements of goods is allowed.

Details about shipments and returns can be found in the relative section of this website. The terms therein are an extension of and are binding to these Terms of Use Document.

Orders

Purchases via the online store requires registration either directly with your email or via your facebook or google account using your personal username and password. You can order anytime you wish through our Website. Manual Orders can be taken and all orders are executed, by order of receipt, within the working days of Monday-Friday (9:00 am - 5:00 pm) and Saturday (9:00 am - 2:30 pm) except Sundays and public holidays.

Order handling - Pricing policy

You can order anytime you like. Orders are executed in the order of receipt within the working day of Monday-Friday (9:00 - 17:00) and Saturday (9:00 - 14:30) except on Sundays and public holidays.

The listed retail prices of the products are the final (VAT included) or explicitly stated the situation so that the user knows the exact final amount. Corporate accounts do NOT include the VAT except in the the payment page in the Checkout process. Prices may vary by type of user (Individual, Business, Reseller). Our online store reserves the right to change its prices without prior notice from any type of customer. Of course, the customer always pays at the time of the receipt of the goods the price indicated in the relevant price lists for this product at the time of order. However, in the event of a price error, your order may be canceled if deemed necessary.

Confirmation of your order
After ordering the user / customer, Snezana Jovanovic 'Cake Deco' can contact the customer via e-mail (at the customer's indicated email address) and / or telephone number to confirm the purchase or availability of some items and other clarifications such as shipping address and other items. But this is not necessary. He can execute the order without any other contact with the customer.

Order cancellation
Once your order has been confirmed by phone, it will often not be possible to cancel it and refund the prepayment if it contains workshop products because of the custom made production from them. This is because of the nature of the ordered products and because your order will take its place and start being exeecuted by people, not machines, by taking turn from those of other customers. A 5Eur+Vat Tax surcharge will be applied if your order is processed and packed and you want to cancel it before it has left our premises.

Order Modification
Once the order has been completed, changes can only be made after a telephone call with us or our local dealer and if it has not been packaged. 

Order tracking
The customer has the ability to monitor the progress of his order through the email emails he receives whenever his order changes.

Product availability
If any of the goods ordered by a customer are unavailable, Snezana Jovanovic 'Cake Deco' will contact him by e-mail and / or telephone within a reasonable time from the placement of the order to inform him about the possible time their delivery. In this case, the customer may, if he considers that this period does not satisfy it, request the withdrawal of an order for the product in question. Any other order may be performed normally.

Delivery  of your order
The delivery of the product is only to the buyer and it is required to show to the courier the original identity or passport of the person requesting the order and the recording of his personal data.
After signing - accepting the customer-recipient of the relevant Posting Bulletin, it will not be possible to identify any invocations for deliveries and problems as detailed in the relevant paragraph Shipping & Returns

 

- For any problem, remarks or complaint please do not hesitate to contact us at our email:
support @ cakedeco.gr or on our phones.



Thank you and Happy shopping!

Cake Deco